Discussion Thread
Response Via Email (Joao) 31/03/2014 11.27 AM
Dear Oberallgeier,
Thank you for your kind reply.
In order to further evaluate your request, we kindly request
two pictures of your Wireless Mouse M525 showing the following:
- One photo showing the product details, e.g. the
PID or S/N numbers.
- The other showing the complete product (with all its parts).
- Both photos should include a handwritten note with your reference number (Anm.: Referenz entfernt) .
Answer Title: Contacting Customer Care about the M525 mouse
Answer Link:
http://logitech-en-emea.custhelp.com/(Anm.: entfernt)
Please also provide the
copy of the proof of purchase (scan or photo of the sales receipt or VAT invoice).
I will be looking forward to your next contact so that I can help you further.
Please note; if we do not hear back from you within two weeks, we will assume that we were successfully able to resolve your support request and will set it to "solved". In this case, a survey will be sent to you to gather your feedback.
For reference purposes this is your support reference number (Anm.: Referenz entfernt) and if you would like to follow up, please simply reply using this link:
http://logitech-en-emea.custhelp.com/(Anm.: Referenz entfernt) .
If you are asked for a password and do not have one yet, this means you do not have an account yet. In this case please use the "forgot username or password" under Log in to create a password.
Once again thank you for contacting Logitech Customer Care.
Kind Regards
Joao
Logitech Europe S.A.
Customer Care - Europe, Middle East and Africa
Zitat von Logitech Customer Care - Europe, Middle East and Africa
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